Just wanted to give you guys a heads up about the coupon policy at Albertsons. Like I said yesterday, a lot of stores are now updating/changing their policies. As coupon shoppers it is always important to stay on top of the changing coupon policies. It is important to be informed and to be using our coupons at stores in an ethical way. I emailed Albertsons to ask for a copy of the coupon policy, and this is the reply that I received:
Dear Lucrecia,
Thank you for contacting us with your request for a copy of the coupon
policy for the Albertsons store in your area. We appreciate the opportunity
to assist you.
Albertsons has many different coupon policies which include policies for
Store, Manufacturer, Internet, Catalina, Competitor and Double/Triple
coupons. If you have specific questions regarding one of these policies,
we would be more than happy to answer your questions and provide you more
information regarding coupon acceptance at your local store.
Please be aware that we are unable to send out copies of the coupon policy,
however we can answer most questions you may have about coupon acceptance.
Our number one goal is customer satisfaction and if you have any further
questions, concerns, or comments please contact us at 1-877-932-7948.
Sincerely,
Marie R.
Albertsons Customer Care
Needless to say, this doesn't answer any of my questions about the changing policy. I honestly don't understand why they don't have a copy of their coupon policy available for their customers. It seems like it would benefit both the store and their shoppers if they did.
I will try to head up to Albertsons later today to see if I can ask some specific questions and get some specific answers for all of us.
Please keep in mind that this does not reflect negatively on our local Albertsons...it seems like this is a corporate decision to handle the coupon policy in this way. I have always had very positive experiences in shopping at our local Albertsons. The cashiers and managers are always very friendly and seem willing to help answer any questions that I have.
Hopefully I'll have more answers for you later today/tomorrow.
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I have a copy of the policy from April last year. It states "3. A limit of up to 4 coupons on 4 identical items including varieties may be credited per customer per day. Other coupons for the same item will be redeemed at face value." It's under the Double/Triple Coupon Policy and Procedure heading.
ReplyDeleteSo, yes, that's the rule, and no, they hadn't been enforcing it until now. Oopsie on us! I didn't know until they pointed it out, and I agree that it's weird they won't give us copies now. Thanks for this blog!