Issues with Internet Coupons at HEB Continued : )

I know that I've posted previously about having problems with certain Intenet coupons not being accepted at HEB. I went up to the store to talk to the managers, and left without feeling like I'd learned anything to help us coupon shoppers out. Brittney suggested that it might be a good idea to contact someone higher up, so I sat down and emailed them my concerns. I received an email back that was basically just an email of their coupon policy...no clarifications or anything. This morning I emailed them back telling them I already have a copy of the coupon policy but that I would like more answers about why our coupons aren't scanning. I just received a response to my second email from Customer Relations:

Mrs. Wingfield:

I have asked upper management to review the coupon policy with their Partners.

Thanks

So, I'm not sure what this means, but it looks like they are at least looking into the issue. Hopefully we'll get some clarification about this sometime soon!!

Issues with Internet Coupons at HEB

Okay, I know that some of you have had issues with HEB accepting/not accepting internet coupons...I've had issues as well. I decided to go up to the store today and try to get some answers from the managers. I want to make things easier on all of us coupon shoppers!! I printed off HEB's coupon policy, packed up my coupons, and my 3 year old son and headed over to HEB. I talked with four different people at HEB, and left with a little more knowledge about how HEB's coupon policy works (maybe?)

-HEB's coupon policy says that they will accept internet coupons with a barcode...but the people I talked to said they will not accept them if the coupons don't scan...they will NOT manually enter them. My next question for them was if there was a way we could find out if our internet coupons will scan BEFORE going through the checkout line. They said there was no real way to know...but said that if the store was not busy that we could take internet coupons up to the customer service desk and they would try to scan them before we do our shopping. It sounded like they've had issues with coupon fraud, so they seemed a bit hesitant about internet coupons.

I didn't really get the answer that I was hoping for. It seems like internet coupons are going to be hit or miss at HEB. I told them that the same coupons that weren't scanning at their store were scanning and being accepted at Target, Wal-Mart, Albertsons, etc. The only thing they could tell me was there was something in their computer systems that were not recognizing the coupons as valid.

I was told that HEB has printable coupons on their website, and that the stores SHOULD accept all coupon printed directly from there. Go here to view these coupons.

I spent about 20 minutes talking to them and trying to get a better understanding of what coupons they will accept. I have to admit that I left without gaining any new knowledge...what it boils down to is that HEB WILL accept internet coupons as long as they scan, and there is no way to know if they will scan or not until the cashier tries them.

I'm a little frustrated by the whole scenario, but you sometimes run into these issues when shopping with coupons.

Oh, after talking to the people at HEB, I went through the store to try to pick up a few things...I got up to checkout and the cashier told me that I wasn't allowed to use internet coupons AT ALL!! I politely told her that I had just spent 20 minutes talking to managers about this issue, and she said that she wouldn't scan them. I spotted one of the men that I had talked to and motioned for him to come over. He told her to scan them (and thankfully they all went through). All I can say is that it was just a bit frustrating trying to find answers, and leaving not knowing any more than when I went in.

Good news though...the $0.60 off Dr. Pepper coupons do work (and you get free Manwich Sloppy Joe mix when you buy a Dr. Pepper)
-the coupon for $1.00 off Oscar Mayer lunch meat also works!!